Returns and Refunds Policy

Last updated: 28 September 2026

We want every bottle and jar to arrive in perfect condition. If something is wrong with your order, here is how we will put it right.

1. Damaged, leaking or wrong items

If your order arrives damaged or leaking, or we sent you the wrong item, please contact us within 7 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund for the affected items, including the delivery cost if the whole order is affected. You do not need to send the damaged item back unless we ask you to, and if we do, we will arrange and pay for the collection.

2. Faulty products

If a product is faulty or has spoiled before its best-before date, you may return it within six months of delivery, as allowed by the Consumer Protection Act. You can choose a replacement or a full refund, and we will cover the cost of returning it.

3. Change of mind

Our products are food, so for food safety reasons we cannot accept returns of items you no longer want. The seven-day cooling-off period in the Electronic Communications and Transactions Act does not apply to foodstuffs for everyday consumption.

4. Cancelling an order

You can cancel your order for a full refund at any time before it is dispatched. Contact us as soon as possible with your order number. Once an order has been handed to the courier, it can no longer be cancelled.

5. Refunds

Approved refunds are paid back to the card or account you paid with within 10 business days. Your bank may take a few extra days to show the refund on your statement.

6. How to contact us

Please include your order number so we can help you quickly.