Privacy Policy

Last updated: 28 September 2026

This policy explains what personal information we collect when you use calistosperiperi.com or buy from us, why we collect it, who we share it with and what your rights are under the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

This website is operated by Calistos Tavern CC, trading as Calisto’s Sauces, which is the responsible party for your personal information.

• Address: 57 Cayman Road, Eikenhof, Johannesburg South, 1872
• Phone: 011 024 1643
• Email: orders@saucekitchen.co.za
• Information Officer: contact our Information Officer at orders@saucekitchen.co.za

2. What we collect

• When you order: your name, email address, phone number, delivery and billing address, the products you buy and your order history.
• When you pay: payments are handled by our payment provider, Payfast (Paygate). You enter your card details on their secure page. We never see or store your full card number.
• When you contact us: the details you put in our contact form or emails, such as your name, email address, phone number and message.
• When you create an account: your login details and saved addresses.
• When you leave a review: your name, review and rating.
• When you browse the site: your IP address, browser and device type, the pages you visit and how you found us. This is collected through cookies and similar technology (see section 8).

We collect this information directly from you or from your use of the website. We do not buy personal information from other sources.

3. Why we collect it

• To process, deliver and support your orders, including returns and refunds.
• To answer your questions and trade or wholesale enquiries.
• To keep financial and tax records that the law requires us to keep.
• To prevent fraud and keep the website secure.
• To understand how the website is used so we can improve it, and to measure how well our advertising works.
• To send you news and offers, but only if you have asked for them or bought from us before. You can unsubscribe at any time.

4. Do you have to give us your information?

Giving us your information is voluntary. However, we need your name, contact details and delivery address to process and deliver an order. If you do not provide them, we cannot complete your order.

5. Laws that require us to keep information

Tax law requires us to keep records of sales, including invoices and order details, for at least five years. The Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 also set rules for how we deal with you as a customer.

6. Who we share it with

We only share your information with service providers who help us run the shop, and only what they need to do their job:

• Payfast (Paygate), to process your payment.
• Fastway Couriers, to deliver your order.
• Our website hosting and IT support providers.
• Google (Google Analytics and Google Ads), to measure website use and advertising results.
• Our review service provider, if you leave a product review.
• Our accountants, auditors or legal advisers, and government authorities where the law requires it.

We do not sell your personal information.

7. Information sent outside South Africa

Some of our service providers, such as Google, store information on servers outside South Africa. We only use providers that are bound by data protection laws or agreements that give your information a level of protection similar to POPIA.

8. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies that keep items in your cart, keep you logged in and make checkout work. The shop does not work without these.
• Analytics cookies from Google Analytics that tell us how visitors use the site. This information is grouped and does not tell us who you are.
• Advertising cookies from Google that tell us whether our ads led to a visit or sale.

You can block or delete cookies in your browser settings. If you block essential cookies, you will not be able to place an order.

9. How we protect your information

The website uses an encrypted (HTTPS) connection. Access to customer information is limited to staff and service providers who need it. If we become aware of a security breach that affects your information, we will tell you and the Information Regulator as POPIA requires.

10. How long we keep it

We keep order and invoice records for five years, as tax law requires. We keep other information, such as contact form messages, only for as long as we need it to deal with your request, after which we delete it.

11. Your rights

Under POPIA you have the right to:

• ask what personal information we hold about you and get a copy of it;
• ask us to correct information that is wrong or out of date;
• ask us to delete information we no longer need or are not allowed to keep;
• object to us using your information, including for direct marketing;
• withdraw any consent you have given us.

To use any of these rights, contact us using the details in section 1. We will respond within a reasonable time and may ask you to confirm your identity first.

If you are not happy with how we have handled your information, you can complain to the Information Regulator: inforegulator.org.za, email enquiries@inforegulator.org.za, phone 010 023 5200.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.